laser engraving questions and answers
q: Can you utilize ANY photo?
a: Yes and no. Technically, we can use any photo but the better the photo (i.e. front lighting with no shadows), the better the results.
q: Do you provide refunds on items purchased?
a: No. Since each item is custom ordered, there are no refunds. However, if you want to pay for the cost to return the original item and the cost to ship the new item, we will work with you. Just send us an email to begin the process.
q: Why does the item not look exactly like the sample photos shown on your website?
a: No two pieces of wood will be identical and may vary in appearance (i.e. grain size).
q: Do you create items on wood other than Alder?
a: Alder wood allows for an extremely high-quality image to be produced. There are other woods, such as Maple or Cherry, that we can also produce a high-quality image...just send us an email and we can discuss options before you complete your purchase. If your item does not include a photo then there are many more wood options available.
q: Are there price breaks for ordering multiple pieces of the same photo/image?
a: Yes, if you are ordering multiple pieces (3+), please send us a note and we can work out the details.
a: Yes and no. Technically, we can use any photo but the better the photo (i.e. front lighting with no shadows), the better the results.
q: Do you provide refunds on items purchased?
a: No. Since each item is custom ordered, there are no refunds. However, if you want to pay for the cost to return the original item and the cost to ship the new item, we will work with you. Just send us an email to begin the process.
q: Why does the item not look exactly like the sample photos shown on your website?
a: No two pieces of wood will be identical and may vary in appearance (i.e. grain size).
q: Do you create items on wood other than Alder?
a: Alder wood allows for an extremely high-quality image to be produced. There are other woods, such as Maple or Cherry, that we can also produce a high-quality image...just send us an email and we can discuss options before you complete your purchase. If your item does not include a photo then there are many more wood options available.
q: Are there price breaks for ordering multiple pieces of the same photo/image?
a: Yes, if you are ordering multiple pieces (3+), please send us a note and we can work out the details.